Dispute Resolution Policy
Fair and Transparent Resolution
AlliesFeed is committed to providing a positive experience for all users. In the event of a dispute, we strive to resolve issues in a fair and transparent manner. This policy outlines the steps to be taken in case of disagreements, complaints, or conflicts between users, or between users and AlliesFeed.
Step 1: Contact Support First
Immediate Assistance
If you have any concerns or issues with AlliesFeed, the first step is to contact our customer support team. This can be done via email or the platform’s built-in support tools.
Information to Include
- Clear description of the issue or concern
- Relevant details such as transactions, posts, or interactions involved
- Screenshots or evidence if applicable
- Your desired outcome or resolution
- Any previous attempts to resolve the issue
Contact Information
📧 Email: support@alliesfeed.com
🔗 Platform Tools: Use built-in support and reporting features
Response Time
Our team aims to respond to inquiries within 24-48 hours during business days. Complex issues may require additional time for thorough investigation.
Step 2: Mediation Process
Informal Mediation
In case the initial support response does not resolve the issue, we encourage users to engage in an informal mediation process. This involves communicating directly with the other party involved in the dispute to reach a mutually acceptable resolution.
Documentation Requirements
All parties should document communication related to the dispute, including:
- Email exchanges and messages
- Screenshots of relevant content or interactions
- Timeline of events
- Any other relevant evidence
- Attempts at resolution and their outcomes
Step 3: Escalation to AlliesFeed
Formal Complaint Process
If the dispute remains unresolved after the mediation process, you may escalate the issue to AlliesFeed for formal review.
Complaint Submission Requirements
Submit a detailed complaint via email to the support team, including:
- Clear Issue Description: Detailed explanation of the problem
- Relevant Evidence: Screenshots, emails, or other supporting documentation
- Mediation History: Summary of previous resolution attempts
- Desired Resolution: Specific outcome you’re seeking
- Timeline: Chronological order of events
Review Process
AlliesFeed will review the complaint and make a decision based on the information provided. The review may involve consultation with third parties if necessary. Our team will:
- Conduct a thorough investigation of all evidence
- Contact all parties involved for additional information
- Apply AlliesFeed policies and guidelines fairly
- Provide a written decision with reasoning
Step 4: Arbitration
Third-Party Mediation/Arbitration
If a dispute cannot be resolved through the internal dispute resolution process, you agree to engage in binding arbitration.
- Mediator Selection: The arbitration will be conducted by a mutually agreed-upon mediator or an arbitration organization
- Cost Sharing: The cost of arbitration will be shared equally between the parties unless otherwise specified by the arbitrator
- Binding Decision: The arbitrator’s decision will be final and legally binding on all parties
- Process Timeline: Arbitration proceedings typically conclude within 60-90 days
Governing Law
The arbitration will be governed by the laws of India, and the location will be in Guwahati, Assam, India.
Step 5: Legal Action
Court of Law
In cases where disputes cannot be resolved through mediation or arbitration, either party may seek legal action in the appropriate courts.
- Jurisdiction: Appropriate courts in Guwahati, Assam, India
- Applicable Law: Indian law and relevant regulations
- Legal Representation: Parties may be represented by qualified legal counsel
- Court Costs: Each party typically bears their own legal costs unless ordered otherwise
Limitation Period
Any legal action must be brought within one year from the date of the incident or dispute. This limitation period ensures timely resolution of conflicts.
Changes to the Policy
Policy Updates
AlliesFeed reserves the right to update or change this policy at any time. The revised policy will apply to all disputes arising after the date of the update.
We will notify users of significant changes through:
- Platform notifications and announcements
- Email updates to registered users
- Updates posted on this page with revision dates
Contact Information
Need Assistance?
If you have any questions about this Dispute Resolution Policy or need assistance, please contact AlliesFeed customer support:
📧 Email: support@alliesfeed.com
📝 Subject Line: Include “Dispute Resolution” for faster processing
⏱️ Response Time: 24-48 hours during business days
📞 Follow-up: Complex cases may require phone consultation
Madhunandan Association
Committed to fair resolution, building trust, fostering community
