Data Protection Information
Your Data Rights & Our Commitment
At AlliesFeed, operated by Madhunandan Association, we are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information. This page provides comprehensive information about your data protection rights and how to exercise them.
Your Data Protection Rights
As a user of AlliesFeed, you have several fundamental rights regarding your personal data under applicable privacy laws, including the Information Technology Act, 2000, and other relevant Indian legislation:
Right to Access
You have the right to know what personal data we hold about you, how it’s being used, and to receive a copy of your data in a readable format.
Right to Rectification
You can request corrections to any inaccurate or incomplete personal information we have about you.
Right to Erasure
You can request deletion of your personal data when it’s no longer necessary for the purposes it was collected or with your consent withdrawal.
Right to Restriction
You can request to limit how we process your data in certain circumstances, such as when you dispute its accuracy.
Right to Data Portability
You can request your data in a structured, machine-readable format and have it transferred to another service provider.
Right to Object
You can object to certain types of data processing, including direct marketing and profiling activities.
How to Exercise Your Rights
Data Request Process
- Submit Your Request: Contact us using the methods provided below with your specific request and identity verification.
- Identity Verification: We may ask for additional information to verify your identity and protect your data from unauthorized access.
- Request Review: We’ll review your request to ensure it’s valid and determine the appropriate response.
- Response Delivery: We’ll provide our response within the required timeframe, typically 30 days for most requests.
- Follow-up Support: If you need clarification or have additional questions, we’re here to help throughout the process.
Response Timeframes
- Data Access Requests: Within 30 days of verified request
- Data Correction Requests: Within 15 days for simple corrections
- Data Deletion Requests: Within 30 days, subject to legal retention requirements
- Emergency Privacy Concerns: Within 72 hours for urgent matters
What Data We Collect
We collect various types of information to provide and improve our AlliesFeed platform services:
Account Information
- Name and email address
- Username and profile details
- Professional information
- Profile picture
Platform Activity
- Posts, comments, and interactions
- Course participation and progress
- Survey responses
- Learning achievements
Technical Data
- IP address and device information
- Browser type and version
- Usage patterns and preferences
- Log files and analytics data
Communication Data
- Messages and correspondence
- Support ticket history
- Feedback and survey responses
- Event participation records
How We Use Your Data
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you explicitly agree to specific data processing activities
- Contract Performance: To provide AlliesFeed services you’ve requested
- Legitimate Interest: To improve our platform and ensure security
- Legal Obligation: To comply with applicable laws and regulations
- Vital Interests: To protect the safety and security of our users
Specific Uses Include:
- Platform Operation: Account management, authentication, and core functionality
- Educational Services: Course delivery, progress tracking, and certification
- Community Features: Social networking, professional connections, and content sharing
- Communication: Platform notifications, newsletters, and support responses
- Improvement: Analytics, user experience enhancement, and feature development
- Security: Fraud prevention, abuse detection, and platform safety
Data Sharing & Third Parties
When We Share Your Data
We do not sell your personal data to third parties. We may share your information only in these limited circumstances:
- Service Providers: Trusted third-party services that help us operate the platform (hosting, analytics, payment processing)
- Legal Compliance: When required by law, court order, or governmental authority
- Safety Protection: To protect the rights, safety, or property of Madhunandan Association, our users, or the public
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to users)
- User Consent: When you explicitly authorize sharing for specific purposes
Data Security Measures
How We Protect Your Information
We implement multiple layers of security to protect your personal data:
Technical Safeguards:
- SSL/TLS encryption for all data transmission
- Encrypted data storage and secure backup systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Secure hosting infrastructure with access controls
Organizational Measures:
- Limited staff access on a need-to-know basis
- Regular privacy and security training for employees
- Data breach response procedures and notification protocols
- Privacy-by-design principles in system development
- Regular policy reviews and updates
Data Retention Policy
How Long We Keep Your Data
We retain your personal data only as long as necessary for the purposes it was collected:
- Active Account Data: Retained while your account is active
- Course Records: Up to 7 years for educational and certification purposes
- Communication Records: Up to 3 years for support and legal purposes
- Analytics Data: Up to 2 years in aggregated, anonymized form
- Legal Compliance Data: As required by applicable laws and regulations
- Deleted Account Data: Anonymized within 30 days of account deletion
International Data Transfers
Cross-Border Data Processing
As a global platform serving social workers worldwide, we may transfer your data internationally. When we do:
- We ensure appropriate safeguards are in place
- We use standard contractual clauses or adequacy decisions
- We implement additional security measures for sensitive data
- We comply with applicable international transfer requirements
Children’s Data Protection
AlliesFeed is designed for professionals and is not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take immediate steps to delete it and may require parental verification for continued platform access.
Data Breach Notification
Our Breach Response Commitment
In the unlikely event of a data breach that may pose a risk to your rights and freedoms:
- We will notify relevant authorities within 72 hours of discovery
- We will inform affected users as soon as reasonably possible
- We will provide clear information about what happened and what we’re doing
- We will offer guidance on steps you can take to protect yourself
- We will implement additional safeguards to prevent future incidents
Contact Us for Data Protection Matters
Data Protection Contacts
📧 General Data Requests
support@alliesfeed.com
For most data protection inquiries, access requests, and general questions
🛡️ Privacy Officer
privacy@alliesfeed.com
For complex privacy matters and data protection concerns
⚖️ Grievance Officer
grievance@madhunandan.org.in
Prabal Sharma
Public Relations Officer, Director
Golaghat, Assam, India-785621
🚨 Urgent Privacy Matters
Use any of the above contacts with “URGENT” in the subject line for immediate privacy concerns
When Contacting Us, Please Include:
- Your full name and AlliesFeed username
- Specific details about your request or concern
- Relevant dates or time periods
- Your preferred method of response
- Any supporting documentation (if applicable)
Updates to Data Protection Practices
We regularly review and update our data protection practices to ensure they remain effective and compliant with evolving laws and regulations. Significant changes will be communicated through:
- Platform notifications and announcements
- Email updates to registered users
- Updates to this page with clear change summaries
- Community forum discussions for major policy changes
Additional Resources
- Privacy Policy – Comprehensive privacy practices
- Cookie Policy – Detailed cookie usage information
- Terms of Service – Platform usage terms
- Community Guidelines – Professional interaction standards
Last Updated: January 2025
Madhunandan Association | AlliesFeed Platform
